Cancellation & Refund
This policy keeps cancellations and refund requests clear by explaining how project progress, completed work, and scheduled production time are handled.
Ataraxia Solutions Inc aims to deliver high-quality design, development, branding, animation, marketing, and digital services. This policy explains how cancellation and refund requests are reviewed based on project stage, completed work, approvals, resources assigned, and the terms of the approved scope.
Cancellation requests must be submitted in writing to contact@ataraxiasolutionsinc.com. If work has already started, any completed planning, strategy, design, development, meetings, research, project management, or reserved production time may be billed according to the approved scope.
For logo design, graphic design, UI/UX design, illustrations, brand identity, or creative design work, a refund may be considered only before the design phase begins. Once concepts, drafts, revisions, or design work have started, any refund is reviewed based on the amount of work completed. No refund is provided after final design files or approved deliverables have been delivered.
For website, eCommerce, web app, mobile app, or custom development projects, refund requests may be considered before work begins. Once design, development, setup, integration, testing, deployment, or technical configuration has started, any refund is reviewed based on project progress. No refund is provided after deployment, launch, transfer, or delivery of completed development work.
Refunds are not provided for change of mind requests. This includes situations where the client decides they no longer want the service, changes their business direction, prefers a different style or provider, or no longer needs the project after the agreement has been approved or work has been scheduled.
For projects that include multiple services, such as branding plus website development or design plus animation, each phase is reviewed separately. Approval, revision, completion, or delivery of one phase may affect refund eligibility for that phase.
Refund requests should be submitted within 7 days of project initiation or before major work begins, whichever comes first. Requests must include the reason for the refund and any supporting information. Late requests, change-of-mind requests, or requests after approved milestones may not qualify for a refund.
Deposits, completed milestones, approved work, delivered files, urgent or rush fees, discounted offers, annual fees, hosting, domains, SSL certificates, maintenance plans, SEO plans, advertising budgets, third-party licenses, stock assets, payment processing fees, and third-party service costs are generally non-refundable.
If a project is delayed due to missing content, feedback, approvals, access, or client inactivity, the timeline may be adjusted. If a client remains unresponsive for 14 or more consecutive days during an active project phase, refund eligibility for that phase may be forfeited.
Ataraxia Solutions Inc is not responsible for limitations, outages, restrictions, errors, fees, or failures caused by third-party platforms, tools, plugins, APIs, hosting providers, domains, payment gateways, CRM systems, or other external services. Refunds are not provided for issues caused by third-party limitations.
After receiving a written request, our team will review the project status, work completed, approvals, resources allocated, and reason for the request. If a refund is approved, the amount and method will be communicated in writing.
Approved refunds are generally processed back to the original payment method when possible. Processing timelines may vary based on the payment provider, bank, or card issuer.
After a refund is issued, the client may not use any refunded concepts, designs, layouts, code, content, strategy, drafts, or project materials unless otherwise agreed in writing. Final files, launches, transfers, or handoffs are completed only after approved payments are settled.
Ataraxia Solutions Inc may update this Cancellation & Refund Policy at any time. Updated terms become effective once posted on our website.